Returns & Refund Policy

Last Updated: June 18, 2023

We at RuffMats strive to deliver products that are tailored to you and your furry friend's comfort and satisfaction. If, however, you are not entirely pleased with your purchase, the following is our 30-day return and refund policy:

1. 30-Day Return Policy

You can return items purchased on our website within 30 days from the receipt of the shipment. All returns must be in new, unused, and in the same condition that you received them. The item must also be in its original packaging.

2. Return Process

To initiate a return, please email us at with your order number, and we'll guide you through the process. Please do not send your purchase back to us without first receiving return confirmation and instructions from our team.

3. Buyer Pays Return Shipping

Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Please note, the original shipping cost is non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

5. Exchanges

We only replace items if they are defective or damaged on arrival. If you need to exchange it for the same item, send us an email at and we will provide you with instructions.

6. Exception

Personalized items are made to order and are therefore not eligible for return unless they arrive damaged or defective. In such a case, please contact us immediately for assistance.

By making a purchase on our website, you agree to this return and refund policy. Thank you for understanding and we appreciate your business.

For any further questions or clarifications, please contact us at

RuffMats - Personalized Comfort for Your Furry Friends!